FREQUENTLY ASKED QUESTIONS
ordering and account
You can return unused and unopened goods within 14 days without giving a reason. If something arrives damaged or incomplete, please contact us and we will resolve it. For more information, see the Refund Policy .
We currently do not have any brick-and-mortar stores or external distributors. We sell everything exclusively through our e-shop.
This allows us to maintain full control over the quality of our supplements – from production to delivery. This allows us to ensure maximum quality and fair prices without unnecessary intermediaries.
Yes! The ideal gift for every athlete. You can find them in our e-shop.
In that case, write to us at podpora@fpenutrition.cz and we will get back to you as soon as possible.
transport
The shipping cost depends on the value of your order and the delivery location:
- Orders over 2,000 CZK – free shipping
- Order up to 2,000 CZK - shipping is charged, see price list
Personal collection option:
If you are from Brno, we offer the option of personal collection at a pre-arranged location. For details, please contact us by phone (+420 774 146 154) or by e-mail (podpora@fpenutrition.cz) .
At the moment, our products can be ordered directly within the Czech Republic and Slovakia . If you are interested in delivering goods to another EU member state, please write to podpora@fpenutrition.cz and we will resolve the order.
Yes! Every customer gets free shipping on orders over 2,000 CZK.
- Check your tracking number – It may be that your package was delivered to a different address or left somewhere else. The tracking number will show you the delivery details.
- Make sure the address is correct – Check that the address you entered when ordering is correct.
- Contact the carrier – If you still can't find the package, contact the carrier (e.g., a shipping company) to find out the delivery details.
- Please let us know at podpora@fpenutrition.cz – If the problem persists, let us know and we will try to resolve the situation. We can contact the carrier or help you with further steps.
faqs supplements
Our team of FPE experts has prepared a short quiz to help you find the ideal products for your goals.
We'll look at how you train, how often, what you want to achieve with your style, and what additional support you're looking for.
These are not general recommendations — they are solutions tailored to you, your body, and your pace.
Available here!
You can combine supplements without any problems, and in many cases it is even recommended - that is why we create packages that make sense together and complement each other.
Our products are designed to be used together depending on what you need – performance, recovery, hydration or long-term endurance . Each supplement has its own specific function, and by combining several of them you can achieve better results .
If you have a specific goal or sports regimen, take a look at one of our packages and choose the one that suits you best.
All of our supplements meet strict European Union standards and regulations for safety, quality, and composition.
We use only certified raw materials from verified suppliers and work with manufacturers who have independent quality testing and production supervised according to GMP (Good Manufacturing Practice) standards.
We're also transparent - we list the exact ingredients for each product so you can be sure what you're consuming. We also emphasize purity - no unnecessary additives, fillers or substances that don't belong there.
All accessories on the FPE e-shop are intended for adults (18+), as part of a healthy and active lifestyle.
Products of this type are not tested on minors, and therefore we cannot consider them safe for use .
If you want to set up a supplementation routine for younger athletes, we recommend consulting with a doctor or specialist who will take into account their individual needs and health.
All supplements on the FPE e-shop are intended for adults (18+) who use them as part of a healthy and active lifestyle.
These products have not been tested on pregnant or breastfeeding women, and therefore we cannot recommend them as safe for use during this period.
If you are looking for appropriate supplements for pregnancy or breastfeeding, we strongly recommend consulting a doctor or specialist who will help find a solution that meets your individual needs.