Didn't find an answer to your question in the Frequently Asked Questions?
Contact us at info@fpenutrition.cz or fill out the form below.
If your inquiry concerns an order, please do not forget to include its number so we can help you as quickly as possible.
If you need help with product selection, you can always ask in the chat in the bottom right corner, where we will respond promptly.
Within the Czech Republic, we offer delivery via:
For all orders over CZK 1,190 (€50), delivery is completely free!
For smaller orders, delivery costs:
For orders shipped to Slovakia, delivery costs:
All orders received by 4 PM are dispatched the same day. Orders placed after 5 PM are dispatched the next day.
The average delivery time is 1-2 working days.
Currently, you can pay for your order via:
In the case of a bank transfer, payment is due immediately. Payment information for the bank transfer will be displayed immediately after completing the order.
The QR code will be sent to your email along with the invoice.
Bank details:
Account number (ČS): 6803733379 / 0800
Variable symbol: 4-digit number
Recipient: FPE Nutrition
IBAN: CZ49 0800 0000 0068 0373 3379
For orders to a pick-up point, carriers typically offer 2 calendar days for collection (including weekends and holidays), after which the shipment is returned to our warehouse.
If you don't manage to pick up your package, it will be returned to us, and we will automatically refund you once it is delivered. Due to our system settings, we unfortunately cannot resend it.
For the fastest resolution, we recommend creating a new order – this way, you'll get your products back as soon as possible.
If your shipment arrived damaged, please contact us at: info@fpenutrition.cz
Please attach to the email (1) your order number and (2) the photos listed below, which are required by the shipping company for a successful claim:
Our team will then provide you with all necessary information and guide you through the entire claims process.
All orders are shipped from Brno.
You can enter the discount code into the field labeled "Discount code" in the last step before completing the order or in the shopping cart.
The invoice for your order is automatically sent to the email address you provided immediately after the order is completed.
If you cannot find the invoice, please check your "SPAM" and "Bulk" folders, or let us know.
Since we strive to ship all orders as quickly as possible, please inform us of any changes within 20 minutes of placing your order by emailing info@fpenutrition.cz.
In such a case, please include your order number.
If your order is already being processed, it cannot be changed.
All instructions can be found in the footer of the page under the tab "Complaints and Returns".
Absolutely! If we have something to offer each other, we'd love to hear it! Briefly describe it in an email to us; info@fpenutrition.cz.
In such a case, please contact us at info@fpenutrition.cz. We will process your inquiry or request within 24 hours.
Do not hesitate to contact us.
independently tested
We have every product tested by an independent laboratory for prohibited substances, ingredient quality, and label compliance.
Developed by athletes
We develop products based on real-world athlete experiences, connecting expert knowledge with daily practice.
money-back guarantee
We stand behind the quality of our products. If the product doesn't suit you after trying it, you don't pay.
